NOC

The National Operations Centre (NOC) monitors operations countrywide and allows AMS to streamline the usage of all resources. This enables us to raise the bar on the quality of service offered to our clients and the South African community as a whole.

The small team of dedicated team of coordinators ensures delivery of the appropriate resource to any persons in need of specialised air ambulance and rescue assistance. 

 

NOC Team

Mark Sutton

NOC Supervisor

Mark Sutton

Mark Sutton

NOC Supervisor

NOC Supervisor

Rashied Norris

NOC Coordinator

Rashied Norris

Rashied Norris

NOC Coordinator

NOC Coordinator

Theresa Cotter

NOC Coordinator

Theresa Cotter

Theresa Cotter

NOC Coordinator

NOC Coordinator
Nolan Walters
Nolan Walters

Nolan Walters

NOC Assistant

Nolan Walters
Nolan Walters

Nolan Walters

NOC Assistant

NOC Assistant
Blossom Dziba
Blossom Dziba

Blossom Dziba

NOC Assistant

Blossom Dziba
Blossom Dziba

Blossom Dziba

NOC Assistant

NOC Assistant

NOC Messages

The biggest challenge we faced was the loss of our intrepid leader, Mr. Garth Moys, who was promoted to Regional Manager of the Western Cape. Congratulations Garth, we all wish you well in your new position. The NOC also said goodbye to Lorna Smith after five years of dedicated service. We wish Lorna well for the future. Our staff compliment was boosted when we welcomed Wendy Manual to the NOC and hope she enjoys a long and satisfying association with AMS.

The NOC continues to work with our partners and associates to develop existing systems and implement new ways of dealing with challenges that arise in our dynamic environment. In the past financial year the NOC processed a total of 39 596 phone calls at an average of 3 300 phone calls per month. The NOC also actively flight followed 9 671 aircraft flight legs and generated 386 quotations for private emergency medical service providers and private individuals which resulted in 117 actual missions - a conversion rate of 30%. We were also responsible for coordinating a total of 612 air ambulance missions and logged 779 aircraft related snags for the attention of our Aircraft Maintenance Department.

Challenges for the year ahead include finding, employing and training suitable candidates to fill vacant NOC posts; upgrading the NOC IT equipment and resources in order to cope with our ever increasing demands as efficiently as possible and continuing to be the nerve centre of the AMS.

A special thank you to the NOC staff for the effort and selfless attitude displayed over the past year in order to “get the job done”. Thank you to the AMS Management Team and Regional Managers and all their support staff for their support and guidance.

Mark Sutton
National Operations Centre Supervisor